Refund policy

Returns
We except returns on non custom items within 30 days of the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will send you return label, and you will need to box up and ship back the item(s).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed. Minus the shipping fees, (to and from) and a refund will be applied to your credit card or original method of payment, within a 3 days.

Non-returnable items:
Gift cards

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom items
Any item that was stamped with name dates, initials, or symbols. Rings, bracelet, and anklets.

Exchanges (if applicable)
We replace items if they are defective or damaged. Must contact us within 30 days of delivery. If you need to exchange it for the same item but different size, send us an email at trulykustom@gmail.com.